RETURN & EXCHANGE

If you are not satisfied with your order or you picked the wrong sizes, we allow you to do a Return. Please see our Return and Exchange Policy.

RETURN & EXCHANGE POLICY

Before placing order, please make sure you check and choose the right size, color, item, etc.

If there’s any changes after order placement, please contact and inform us immediately the items you want. We will still be able to do changes only if your orders haven’t been dispatched.

Regarding size or item exchanges, we will give you 14 days (for Indonesia shipment) and 30 days (for international shipment) after the delivery of your order to inform us through email contactus@zoelleshop.com

Before sending back the goods to us, please make sure that the goods are still in the same good condition and still with the hangtag attached. Otherwise, we are unable to process your refund.

We unable to give you the exchange automatically, so you should do the order again through our website for the exchange. we will process your refund in 2-3 days after we received your order that you sent back to us.

The Customer must bear any extra shipping costs and charges occurred during the exchange and refund does not include shipping cost.

If you are not sure with the sizing, image shown or color of the products, please feel free to contact us before placing your order. We are more than happy to help.

If you find any defects on the goods you received from us, please kindly contact us via email at contactus@zoelleshop.com , or WhatsApp: +6287788988999 . Please attach some pictures to help us identify and make sure the defect come from us or factory. 

We will accept your complaints of defect products within 3 working days.